FAQ
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What if I have to cancel my event?
We do understand these things happen. In the event of unforseen circumstances where you need to cancel your event, you will forfeit your deposit which is paid at the beginning of the process when booking an event with us. If you need to change the date of your event, please let us know and subject to notice and availability we’ll do our best to accommodate.
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What areas do you service?
We love a good party no matter the location. We service the whole of Perth and even travel to the South West region. We can discuss delivery options depending on the location of your event.
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What are your delivery fees?
Delivery is charged on an individual basis. It is determined by a number of factors (venue location, delivery hours, actual hire items and quantities, how long it takes to pack and unpack the van). The charge will include delivery / setup and pack-up of relevant items.
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Can I pick-up / set-up myself?
We don’t recommend this as most of our backdrops and hire items are very large, heavy and/or fragile. Let us do all the heavy lifting for you!
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What if something gets damaged?
We understand accidents can happen. To help cover when this happens, we ask for a bond, which you will get back once the items have been collected and deemed in good and working order.
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Can I incorporate my own decorations?
We prefer to take care of all the styling details for you, but if you have special or sentimental items you would like to incorporate into your event styling and setup please let us know and we can work together to create your dream setup.
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Do you use fresh florals?
For our floral towers and garlands we use high quality faux flowers specially sourced. We are happy to use real flowers for smaller sized table or decorative arrangements.